Frequently Asked Questions


Have a question? You might find the answer here. If not, feel free to send us an email.

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What information do I need to provide at the initial consultation (Meet N' Greet)?

Not a thing. This is a meet and greet to see if Scratch N’ Sniff Pet Care is a match for you and your pet(s). After we go finish our questions about pet routine, veterinary information, special pet care needs etc, if it is a match the only thing we need is a key or some way to access your home to care for your pet.

Do you always visit at a specific time?

We try and arrive as close as possible to the time frame you prefer but usually ask for a half hour window or so of flexibility. Our goal is to arrive at whatever time works best for you and your pet(s) schedule.

How many dogs do you walk at one time?

We typically only walk one at a time. If there are multiple dogs in a house hold we charge $3 extra per dog. But no group walks. Your dog(s) get the full attention of our Scratch N’ Sniff dog walkers.

What hours do you provide services?

Pet Sitting and dog walking visits are generally between 7:00 am to 7:00 pm. There is no time of the year that Scratch N’ Sniff Pet Care is not operating and caring for pets. We charge $19 for weekday walks and $24 for weekend and holiday walks and visits.

What happens in an emergency?

In the case of emergency our dog walkers have all contact information and instructions you provide for us at the initial meet and greet, including your contact info, veterinary preferences and additional friends and family numbers just in case. If you are out of town we ask that you notify your veterinarian that Scratch N’ Sniff Pet Care will be taking care of your pets while you are away. 

How long have you been walking dogs and caring for people's pets?

Shaley Howard, the owner of Scratch N’ Sniff Pet Care, has been caring for peoples pets for over 10 years. Michelle Gonzalez has over two years working with Scratch N’ Sniff Pet Care and over two years walking dogs in New York City. You can learn more about us on the About Page

Do you board pets?

A: We do not board pets in our home but we do provide house sitting for clients. If house sitting is something you are interested in, we ask that you provide ample notice as our house sitting schedule tends to fill up rapidly.

Is the meet n’ greet free?

Yes! We never charge for a meet and greet. It typically takes between 20-30 minutes and is free.

Will the same person always be walking my dog or pet?

Yes. You will have a regular dog walker/pet care provider. If there is any change, you will always know in advance and have plenty of time if you want to meet the other dog walker/pet care provider. No one will enter your home that you have not already met and/or agreed to caring for your pet. 

How are payments handled?

We accept cash or checks. An invoice is provided at the end of service periods or at the end of each month.  


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May I give my dog walker or pet care provider a gratuity?

 We love tips! So please if you feel in the mood to leave a gratuity - absolutely. Cash and gift cards are fantastic! It helps if you can add a note so we know for certain which pet care provider the gratuity is intended for.

What kind of animals do you care for?  

We mainly care for dogs and cats. However we have cared for chickens, rabbits, fish, guinea pigs, plants and a few small reptiles. Our main concern is always making sure our pet care providers feel safe and comfortable handling all pets.

How long are your visits?

Our walks and visits are approximately 25-30 minutes. Whether it’s a younger energetic dog that wants to go full blast for that time period or an older dog that needs to do their business and just sniff about, it’s the same time and love we spend on each pet including cats and other house hold pets.